Privacy Policy

Information we collect

When you fill out a form on our website, we collect the information you give us:

• Your name, phone number, business name and/or ZIP code
• The service you need and any details you add in the message
• Whether you agreed to receive service-related and/or marketing text messages, with the date, time, IP address and page where you agreed

We also collect basic technical information automatically, such as your browser type, device, pages visited and approximate location, through cookies and similar tools (see "Cookies and analytics" below).

How we use your information

• To respond to your quote request and contact you about the service you asked for
• To schedule, perform and follow up on service
• To send text messages you have agreed to receive
• To improve our website and measure how well our advertising works
• To meet legal, safety and record-keeping obligations

Text messages (SMS)

If you agree on our website, Sewer Squad Services may send you text messages at the phone number you provided. Service-related messages include quote follow-ups, appointment reminders and service updates. Marketing messages include special offers and promotions. You choose each type separately, and agreeing to text messages is not a condition of any purchase.

Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. You can also contact us using the details below to opt out.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service and the platform that delivers our messages, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How we share information

We do not sell your personal information. Mobile phone numbers and text message opt-in data are never shared for marketing purposes (see "Text messages" above). Otherwise, we share information only with:

• Service providers who help us run our business, such as email, SMS, website hosting and analytics providers, under obligations to protect it
• Authorities, when required by law or to protect our rights, customers or the public
• A buyer or successor, if our business is sold or reorganized

Cookies and analytics

Our website uses cookies and similar technologies from Google (Google Tag Manager, Google Analytics and Google Ads), Meta (Facebook) and Microsoft Clarity to understand how visitors use the site and to measure our advertising. These providers may collect information about your visit under their own privacy policies.

You can block or delete cookies in your browser settings. You can also opt out of personalized Google ads at adssettings.google.com.

How long we keep information

We keep quote requests, service records and consent records for as long as needed to serve you and to meet legal and business requirements. Consent records are kept for at least as long as we send you messages, and afterwards as proof of consent.

Security

We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices

• Opt out of text messages at any time by replying STOP
• Ask us to access, correct or delete your information by contacting us
• Block cookies in your browser settings

Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it last changed.

Contact us

• Sewer Squad Services
• 5718 Westheimer Rd, Houston, TX 77057
• Phone: (346) 244-5579
• Email: sales@sewersquadservices.com